Blog 22 - Independent Component 2

This is the food we catered to this event.

Just a small view of the set up we did for the event.

(a) Include this statement:

•  “I, Leslie Torres, affirm that I completed my independent component which represents 35 hours of work.”

(b) Cite your source regarding who or what article or book helped you complete the independent component.

• I believe my mentor Mrs. Bernal was my biggest help with completing my IC2 because she trusted me with organizing a catering event (which she helped me do), but she also lets me see all the different little jobs you have to do as a manager from fixing schedules,calendars, office to working with customers and going to events. Articles help you understand everything mentally, but my mentor allowed me to learn physically. 

(c) Update your Independent Component 2 Log (which should be under your Senior Project Hours link)

• Updated Hours IC2

(d) Explain what you completed.    

• What I completed for my IC2 was I was able to host a catering event within the restaurant with the help of Mrs. Bernal. I did not just come in the day of the event ready to do what a manager does, but I worked my way up to learning all the different things I had to do from greeting people to making sure they liked the food by going to mentorship and interacting with the customers. Mrs. Bernal later told me how she thought I did and she said she enjoyed the way I would talk to the guests because having good communication with everyone is always important, but also liked how I didn't ever show how tired I actually was, but showed the guests I was there ready and happy to serve them and host their event.

(e) Defend your work and explain the component's significance and how it demonstrates 30 hours of work.   Provide evidence (photos, transcript, art work, videos, etc) of the 30 hours of work.   

• Pictures at the top of this Blog

(f)How did the component help you answer your EQ? Please include specific examples to illustrate how it helped.

• I believe my IC2 helped me with my EQ because my answers revolve around taking control, being a leader, and advertisement. With this catering event I believe I was able to be the leader of the staff because I would tell them what time everything needed to get done,  how to set up, but also reminded them to stay organized with their own job. With the feedback Mrs. Bernal gave me I believe I did a good job at being in control because everything went smoothly and nothing seemed to go wrong. This catering helped with advertisement because I learned from an article named "Improve Your Restaurant Sales with Caterings" by Monica Parpal that with the smallest appearance you make at an event you make guests notice you exist and that way you let everyone know what they can expect if they visit your restaurant. 

Blog 21 - Interview reflection

All this knowledge, not enough space

1. What is the most important thing I learned from the interview?  

• Apart from what I already knew, I feel just understood more that all the decisions you make can effect your restaurant in a good or bad way so you need to make sure you think about it well so that your restaurant gets the best out of it. Be patient, but also don't be afraid to take charge. You are the manager and you need to keep your staff on track. If you want a successful business be ready to put in long hours and determination into it. 

2.  How will what I learned affect my final lesson?

• I feel it will affect it in a good way because my answers revolved around this information she gave me, so I believe my answers just became stronger which will help me answer my EQ well. I will just want to make sure to add different examples of good and bad situations that have happen to the people I have interviewed . 

Blog 20 - Interview 4 Preparation

Hopefully this will be my best interview

Who do you plan to interview? What is their area of expertise?
          I plan to interview the manager of a restaurant which is located in Riverside. The interviewee's name is Martha Valencia. She is my top choice right now, and hopefully it stays like that. She like most of my mentors, interviewees is in my family and has been in the restaurant business with her family for around 10 years as well. I think restaurant business just runs in my family. She didn't go to school for it, but worked her way up like my mentor.

1. How well do you think you handle yourself in large groups of people?
2. How well do you work in a team environment?
3. If someone were to complain about bad service, how would you handle the situation?
4. What do you believe is the role of the manager?

5. What upsets you the most when an employee does a certain thing...

6. Do you think having a schedule set in stone is important?
7. What is the greatest strength you need as a manager?
8. What do you think is the most important aspect of managing a restaurant?
9. Before becoming a restaurant manager did you have a different job position or have you been in the restaurant business for a long time?
10. Do you believe cleanliness will determine a customer's satisfaction rate?
11. Do you believe your restaurant will run smoothly if you have control over all your employees? Or do you believe that by working in their position they will listen to  you more?
12. Do you think logos are important?
13. Why should one always try to advertise their restaurant?
14. What are some easy ways you have tried to advertise? And have they worked or not?
15. What is your most needed skill as a manager?
16. What technique do you believe works the best when addressing an employer because they did something wrong?
17. What are the downsides to being a restaurant manager?
18. What are some things you do for your customers to receive the best service they can?
19. Do you work well under pressure?
20. *Asks about my EQ* How can a restaurant manager ensure a profit while maintaining customer satisfaction?

Blog 19 - 3rd Answer

My answer 3

• EQ 
• How can a restaurant manager ensure a profit while maintaining customer satisfaction?
• Answer #3 (Write in a complete sentence like a thesis statement)*
• In order for a restaurant manager to ensure a profit while maintaining customer satisfaction will be by advertising. 
• 3 details to support the answer
• Smart advertising helps develop a good reputation for your restaurant and it reaches out to consumers who otherwise might never hear of you. 
• It reminds all your current and new customers that you are still there, open for business, and that you are ready to continue business with them. 
• The profit you make off of your customers is what determines if you r business will keep on going or not, and the more customers you have the bigger profit you make. 
• The research source(s) to support your details and answer
• Hamlett Christina. "Why is advertising so important to Business"?. Chron. n.d. Web. March 2, 2016.
• Mack Stan. "Importance of Advertising". Chron. n.d. Web. March 2, 2016. 
• Concluding Sentence
• You always want the best for your business and the only way you will be able to succeed is by making profit. But you you don't have any customers, then you will not make any money. Which is why you need to advertise, it reaches out to new incoming customers which can lead you to earning more money. 

Blog 18 - Answer 2

Don't do this. Actually talk to each other. 

                                                          

• 1.  What is your EQ?
• How can a restaurant manager ensure a profit while maintaining customer satisfaction?
• 2.  What is your first answer? (In complete thesis statement format)
• In order for a restaurant manager ensure profit while maintaining customer satisfaction, a manager needs to learn how to take control over the restaurant and be a leader. 
• 3.  What is your second answer? (In complete thesis statement format)
• In order for a restaurant manager to ensure a profit while maintaining customer satisfaction they need to know how to communicate because when you communicate you get a better understanding of what your customer wants. 
• 4.  List three reasons your answer is true with a real-world application for each.
• Communication is important because it's an everyday thing we apply, but in business it's important to communicate because it allows us to share information between one another making sure the customer gets everything they want.
• You don't just want to communicate with your customers, but you want to make sure you communicate with everyone in order for more people to know about your business.
• Communication is also advertisement, and advertisement is important if you want new customers to give you profit. 
• 5.  What printed source best supports your answer?
• "Importance of Good Communication in Business" by Kristie Lorette 
• 6.  What other source supports your answer?
• "The Importance of Communication in Business" by April Klazema 
• 7.  Tie this together with a  concluding thought.
• When you communicate your thoughts between you and your customers or staff you build more of a bond with them because you are giving them an opportunity to get all their thoughts across and have a better relationship. Communication could probably be a priority key to having success in the restaurant/business industry. 

Blog 17 - Interview 3 Reflection

Successful Interview 3.

• 1. What is the most important thing I learned from the interview?  
• I learned that in order to have a successful business, you don't JUST need customer satisfaction, but you should also learn how to work as a team and know how to have good communication between one another. You can't have a restaurant running how it should if you cant get along with your staff. 
• 2.  How has your approach to interviewing changed over the course of your senior project?
• I believe it has changed. Maybe not by a lot, but I feel more comfortable asking "harder questions", but I also believe that my mentoring has a lot to do with feeling more comfortable because I feel I learned how to communicate within my mentoring(caterings or with staff members). I adapted communication skills and that is needed in life. 

Blog 16 - Independent Component 2 Approval

IC #2.. I am ready for you. 

• 1.  Describe in detail what you plan to do for your 30 hours.
• What I plan to do is be able to attend more caterings with my mentor in order for me to learn more how to work as a team, how to communicate. For the actual Independent Component 2 I plan on organizing and running another social gathering or a "party". In order to do that I need to make sure I get everyone's opinion on food, location, etc. I will be in charge of making sure everything is running smoothly and everyone has what they need. 
• 2.  Discuss how or what you will do to meet the expectation of showing 30 hours of evidence.
• I plan on going to mentor ship as usual, attend different caterings and allowing myself to get more communication skills. I will record all my outings on my google docs and will/can check in with my teacher and give them any new ideas or suggestions I come up with in order to help better my project. 
• 3.  Explain how this component will help you explore your topic in more depth.
• It will help me explore my topic more because management is all about working as a team and exceeding customer satisfaction. If I am able to plan another gathering "party", I will be able to see how many people i please and if I am able to please a few people at a party I will learn how to keep many customers happy in order for any business to succeed. 
• 4.  Post a log in your Senior Project Hours link and label it "Independent Component 2" log.
• You got it. 

(P.S. any other idea will be noted, thank you)